For you as an individual or your organisation, would you say that …

• Feedback, recognition and reward are consistent?
• Client satisfaction contributes as part of a growing relationship?
• Suppliers are cost-effective and consistently deliver the right quality?

Quite often, people do not realise how their behaviour affects others; they are confused when things do not get done and commitments are not fulfilled, they get irritated with delays and react inappropriately – often blaming others rather than looking at their own behaviour.

We coach individuals, using feedback from colleagues and others to identify the behaviours that are getting in the way of effective relationships and developing plans for introducing behaviours that are more appropriate and monitoring progress.

Within organisations, we have developed and implemented processes to improve performance of the individual and, therefore, the organisation including various appraisal, 360-degree review and coaching processes. These have been supported by tailored reward and recognition strategies designed and implement to engage, motivate and retain people within organisations. Dialogue with suppliers and staff groups are essential to an organisation’s well being and we help prepare negotiation strategies and practice techniques to promote equitable outcomes and sustainable relationships.

In competitive markets, we enable clients to develop sales and grow their business through consultative selling skills, using buyer influencers and harnessing social media networks to grow markets. We help leaders to handle resistance and inspire followership in others to enable change management in support of the organisation’s strategy, customer requirements or re-branding.

We audit supply chains, evaluate customer satisfaction and implement programmes to improve all aspects of the process and relationships end-to-end.